March 30, 2015
Guest blogpost by Stela Mocan, Executive Director, e-Government Center/Government CIO, www.egov.md, Moldova.
The Republic of Moldova has emerged in the past few years as one of the top 10 countries in Europe with the highest Internet speed and one of the cheapest in terms of price per megabit. It succeeded through deploying advanced information and communications infrastructure for its citizens to better communicate, engage, and interact with the government through digital channels.
Almost 70% of population has a computer at home and the majority of them said are ready to embrace e-governance.
Modernising the public sector
Transforming the e-governance sector has been a constant effort since 2011. The government has been committed to reform the public service delivery by harnessing the power of digital technologies. E-governance has increased the public administration’s operational efficiency, reduced administrative burden, corruption and improved service delivery.
The government’s ongoing goal is to modernize and digitize all services that can be delivered online by 2020 and make them accessible through a single government platform.
E-governance helps the public administration to bring the country closer to European standards and advance towards European integration. E-Services translate into transparent decisions, straightforward communication, fighting corruption, increasing the quality of public services, and increasing competitiveness.
Moldova’s e-governance success stems from aligning its objectives and priorities with the EU Digital Agenda 2020 and EU e-Government Action Plan. These tools helped the country to progress and advance in the area.
EU countries such as Finland, Austria, Estonia, or Belgium have served as best practice examples for the e-Governance Centre of Moldova. Projects implementing the mobile digital signature, electronic payments, or open data followed EU standards and scenarios.
Moreover, the Moldovan government has taken extra efforts to introduce Cloud Computing, an advanced technology helping citizens and businesses interact and collaborate with partners from European Union countries.
These results, however, didn’t come without challenges.
Culture, institutional legacies, vested interests and risk aversion have a tendency to resist everything that is new. Governance e-Transformation has required political and administrative leadership, and a strong delivery team at the top to transform the way government is organised and how it functions.
The challenge now lies with the public administration to ensure that sectorial ministries are re-using the e-service infrastructure to speed-up digitisation. Any transformation effort faces resistance and requires innovative capacities in the systems subject to change.
Most importantly, it requires attitudes, capabilities and skills that are difficult to grow and sustain in a public administration.
What is clear is that no transformation can succeed unless it builds on strong political leadership and commitment, engagement and partnerships with citizens and business, both inside and outside the system, ready and eager to support the change process.Blogactiv Team